Shipping and Returns
- Orders are sent either via Australia Post or Fastaway Couriers.
- We will assess which option is more cost effective based on the weight and dimensions of your parcel.
- If you have a PO Box as your shipping address, your order will be sent via Australia Post only, but please note there maybe extra shipping charges, see below under extra shipping info.
- We prefer you provide us with a residential address rather than a PO Box, as the Courier will not deliver to PO Box addresses and in most cases sending parcels via Courier is more cost effective.
- If you provide us with a business address, please also include the business name at checkout.
- Authority to Leave (ATL) - All parcels sent via Courier will need to be signed for. If you are not home a calling card will be left in your mail box. If you would like your parcel left on your property, then please leave a note under the "Comments" section of the Checkout page that you want your parcel left and where. E.g Leave parcel at front door.
- If you request your parcel to be left without a signature you automatically indemnify Parrot Rescue Centre, Australia Post, Fastway and its Courier Franchisee against any claim for loss and / or damage relating to any freight item left.
- $11.95 Flat Rate Shipping Australia wide - This flat rate shipping charge will cover the majority of orders, but there are additional shipping charges for some circumstances, see below.
Extra Shipping charges:
- Parrot FOOD & NATIVE PODS ordered exceeding 4.8kg in weight to some areas.
- These charges are for areas within North & Central QLD, WA, NT, VIC, SA, TAS and all RURAL areas.
- These charges only apply if you are within the above areas and have over 4.8kg of Bird Food or Native Pods (pellets, nuts, seeds, gumnuts, banksias, casuarinas etc) in your order.
- Areas that are NOT affected are QLD (Regions: Capricon coast, Wide bay & South east. This includes areas from Rockhampton down to Tweed), NSW (areas from Tweed to Wollongong) or ACT (areas around Canberra). If you are in these areas and not West from these areas or in a Rural area there is NO additional shipping charge unless you exceed 20kg of food/pods.
- Extra postage charges are NOT calculated at checkout, they will be invoiced & charged seperately once we receive your order. We will email you with further payment info once we receive your order.
- The extra postage charge may take up to 24 hours (Monday to Friday) to be emailed after you submit your order.
- This extra shipping charge will include the weight of other products you have ordered.
- We will try to keep these extra charges as cheap as possible, by sending your order via the most cost effective shipping method. For example to Rural areas, WA, NT & TAS it will be a cheaper option to pack your order into 3kg or 5kg Satchels rather than sending a box.
- The extra shipping charge to most areas will vary roughly between $5 to $15 for an additional 3 to 5kg in food/pods. Cost varies depending on distance from SE QLD.
- If you are planning to order over 4.8kg of Food or Pods and would like a quote on postage prior to purchasing, please contact us CLICK HERE
- We hope to have a shipping calculator integrated into our shop by 2017, so that these extra charges are calculated at checkout, but in the meantime we appriciate your patience.
- PO BOX (Includes PMB, Parcel Collect or any Australia Post collect facility boxes)
- We prefer you provide us with a residential address rather than a PO Box, as Courier is normally a more cost effective way to ship.
- We understand some of you are in Rural areas, so can only provide a PO Box address.
- If you do provide us with a PO Box your order will be packed into either a 500g, 3kg or 5kg prepaid satchel. If your order doesnt fit the maximum size 5kg satchel (including food/toys) there maybe extra shipping charges, depending on the extra weight and your location.
- Cost will genearlly vary between $5 & $20 for an additional 3 to 5kg of products.
- We will contact you via email after we receive your order if we require extra shipping.
- Products with Extra shipping Message
- Some larger products may state on the product description that extra shipping charges apply, such as the Pet Crate, Play Towers, Chipsi etc.
- The same shipping info above under Extra shipping charges applys to these items also.
- We will contact you via email after we receive your order for the extra shipping charges or you can contact us prior to purchase to receive a quote.
Shipping Delivery Time Frame
- We try to process and ship orders promptly, so your order will normally be processed & shipped within 2 business days (between Monday to Friday only) from the date payment is received. E.g. You submit your order on Monday and we will process & pack the order Tuesday and it will ship either Tuesday or Wednesday depending on how busy we are and if we pack your order before courier pickup.
- We are CLOSED Saturday and Sundays, so orders will not be processed during that period.
- Delivery time to most areas once your parcel leaves here is 2 to 5 working days (Monday to Friday)
- Rural Areas, Western Australia, Northern Territory & Tasmania may take up to 7 to 10 working days (Monday to Friday)
- We will send email notifications to you once your order has been Received and Shipped. If there are any delays in shipping we will send you a processing email.
- Tracking - Once your order has been shipped you will be sent an email shipment confirmation that will include your tracking number and website link.
- Contact us if you have not received your Order confirmation email after submitting your order. It might be that your email was entered incorrectly at checkout.
- Contact us if you have not received your parcel after 5 working days from when your shipping confirmation email was received. (Days will depend on distance from SE QLD, as mentioned above Rural, WA & NT may take up to 10 working days)
- Please note there will be delays in processing/shipping orders during public holiday periods and our closed periods during Xmas & January.
- All International orders need to be emailed to firstname.lastname@example.org
- Please add your items to the shopping cart and copy and paste the cart into the email.
- Once we receive your email we will provide you shipping quote options.
- Shipping will take from 3 to 10 working days (Monday to Friday)
- If you want to proceed once we have provided you a shipping quote, we will then send you a PayPal invoice for payment via Credit card (you do NOT need a PayPal account to process this payment)
- There are restrictions in certain countries with what can be imported for example we cannot ship any of the Natural timber products, gum nuts, Banksia nuts and Food into the US, due to Import restrictions on plant/wood/food products.
Customers are offered a 14 day money back guarantee on all internet purchases from the PRC Shop. The 14-day period commences upon the submission of your order, and Parrot Rescue Centre must be notified by email of your intention to return the product before the conclusion of this period. The customer will bear the cost of freight for the return, and goods must be received undamaged and in original condition before a refund will be issued. Items that have been used or un packaged will not be refunded.
If you have received products that are faulty or damaged we must be notified within 3 days of receiving the goods by email or phone. Depending on the product you will be either asked to send photos or post the items back to us unused. Once we receive the goods we will send a replacement. We cannot replace products that have been used.
You will receive a shipping confirmation email within 2 business days of processing your order. Once your order has been shipped it should not take any longer than 5 working days (7 to 10 working days to some areas, see above under delivery time). If you have been waiting longer than that period please contact us by email or phone so we can do a search for your package.
Missing or Wrong Items:
If you have received your package and there are missing or incorrect items please contact us immediately by email or phone so that we can rectify the error.