Returns & Exchange

Return Policy:

Customers are offered a 14 day money back guarantee on all internet purchases from the PRC Shop. The 14-day period commences upon the submission of your order, and Parrot Rescue Centre must be notified by email or phone of your intention to return the product before the conclusion of this period. The customer will bear the cost of freight for the return, and goods must be received undamaged and in original condition before a refund will be issued. Items that have been used or un packaged will not be refunded.

Damaged Stock:

If you have received products that are faulty or damaged we must be notified within 3 days of receiving the goods by email or phone. You will be asked to post the items back to us unused and once we receive the goods we will send a replacement. We cannot replace products that have been used.

Missing Package:

You will receive an email from us confirming the postage of your order within 48 hours of you processing your order. Once your order has been posted it should not take any longer then 5 working days, may be longer over Christmas periods. If you have been waiting longer than that period please contact us by email or phone so we can do a search for your package.

Missing or Wrong Items:

If you have received your package and there are missing or incorrect items please contact us immediately by email or phone so that we can rectify the error.