Product & Shipping

The health and safety of your parrots are our number one concern, therefore the PRC manufactures its toys in clean, bird free zone areas. All our toy products are kept in a sealed environment away from all parrots. All natural wood and gumnut products are cleaned and dried before used to make toys and kept in sealed rooms and containers, so that they are not contaminated by wild or pet parrots. We do not re sell returned items or pre loved toys.

Please ensure you always purchase toys that are suitable to the size of your parrot. Some materials that are made for small parrots are easily broken by larger parrots and can cause injury. We do specify in each category which toys suit certain birds, but if your bird is a destroyer like some Macaws and Black Cockatoos, please supervise your parrot when introducing new toys, and ensure they do not harm themselves with broken pieces of plastic or metal etc.

Some parrots can be in the small parrot to medium parrot categories due to their strength and interest or from medium to large category. Some parrots are more destructive then others, so we have set up a guide based on destructibility. We recommend that you stick with the Bullet proof and natural toys when it comes to Black Cockatoos.

A guide to size of parrot indication list below:

All toy parts and toys that are purchased and used by the PRC are of high quality. The PRC does not sell or provide parrots with cheap and dangerous products. We only purchase toys and parts (eg. Untreated timber, Stainless steel, Nickel plated qlinks, chain and rings etc) that are safe, durable and non toxic.

The greatest care is taken when making the PRC toys to ensure that there safe and non-toxic, but no toy is 100% safe, so it is vital that you monitor your birds when introducing new toys.  Here are some basic guidlines for toy safety that you should be aware of when purchasing toys for your birds:  

• Purchase toys to suit the size of your parrot and also check toy for wear and tear and remove when deteriorating.
• Ensure that you do not provide toys that are rusty or cheaply made, as your parrot could end up with poisoning or injury.
• Rope fibre cannot be digested by parrots, so please ensure that you include other toys for your parrot to chew around rope perches and toys.
• Parrot toys are made to be destroyed by your parrot, but it is vital that you watch your parrot to make sure that they are not ingesting any of the plastic, rope or metal parts on toys. Always look on the bottom of the cage for the missing parts to ensure your bird is not digesting parts.
• Continually monitor your rope perches and toys to ensure safety.
• If you feel that your parrot is eating rope fibre then please do not provide them rope toys or perches.
• Make sure there are no fibres hanging loose that can cause entanglement of your birds body parts.
• Entanglement can cause amputation of parrots feet and toes etc.
• Wood and gumnuts are a safe and digestible product which birds are able to ingest.
• All wood that is used by the PRC is untreated, so is 100% safe.
• All food dyes used on the wood parts are 100% safe.
• All rope used by the PRC including sisal and cotton rope is purchased specially, therefore is untreated. Rope purchased from hardware stores is normally treated.
• We recommend that only bullet proof or natural toys be provided for black cockatoos, as they have been known to ingest plastic and metal etc, which is not safe.
• Metal parts should only be made from Nickel plating or Stainless Steel. Please avoid Zinc items as they are toxic to birds.
• Split key rings that are used to hang toys are dangerous, if the bird splits apart the ring they can get their tongue or toe caught between where it splits. Split key rings should not be used on any bird toys, only unwelded rings are safe when closed tightly
•  Childrens toys that are connected together with screws are dangerous for parrots. Parrots have been known to split the toys apart and get their tongue and toes caught.
•  How you introduce a toy can be important for some birds that are frightened by new toys. Here are some tips on introducing toys for birds that are not use to toys or become frightened by some toys:

1.  Hanging the toy somewhere close to the cage, so you bird can see and get use to the toy from a distance.
2.  Then move the toy closer, maybe having it hang on a chair for a week near the cage and then on the outside of the cage for a week and then inside the cage. 
3. When moving the toy, talk to your bird and show enthusiasm for the toy and let your bird see you play with it.

• Sometimes some birds will not show any interest in toys. We still recommend that you provide some toys for your parrot, as it will provide some stimulation.
• Just because your bird does not show interest in a toy straight away doesnt mean that they will never play with it. We have found that some birds will not show interest in a certain toy for several months and then all of a sudden we will find the toy destroyed.
• A Toy Destroyed is a Toy Enjoyed!

Do you have a parrot toy or accessory which you would like and we do not have listed on our online store?  Please contact us and let us know, we will try and retrieve the product for you specially. We design and make allot of our toys by hand, so any special designs can be requested.

Process your order through our online shopping cart and then select Paypal as your payment method.
Safe and secure online payments by Credit Card or Bank Card.
You do not need to open or have a paypal account to use this option.
If you do not have a PayPal account you can only pay by Visa or MasterCard and will not need to sign up with PayPal to make your payment.
If you have a Pay pal account you are able to pay by Visa, MasterCard, Bank Transfer or transfer from your PayPal credit. 

For more information about paypal Click here

Process your order through our online shopping cart and then select Money Order as your payment method. We will then send you an email confirmation with a copy of your order and where to post your money order.

Process your order through our online shopping cart and then select Cheque as your payment method. We will then send you an email confirmation with a copy of your order and where to post your Cheque. This method can take from 5-10 working days, due to mailing time and cheque processing time .

Process your order through our online shopping cart and then select Bank deposit, as your payment method. We will send you a confirmation email with your order and bank details.
Can be paid through internet banking or by directly walking into the bank.

Money can be directly deposited to:

Account Name: Parrot Rescue Centre
Account Number: 496406441
BSB Number: 014536
Bank: ANZ

• Visit the PRC Shop Display If you are in SE QLD you can purchase some of your items from the PRC Shop Display at Breeders Choice Seeds.
• Breeders Choice proudly support the PRC by providing a shop display, so that we can sell some of our products.
• The PRC stocks a large array of bird toys, accessories, seed mixes, nuts in the shell, Lorikeet dry and wet mixes and Vetafarm products.
• CONTACT Breeders Choice today on 1800 637 039. Visit Breeders Choice Seeds at Unit 1 & 2/ 11 Ryecroft Street, Carrara on the Gold Coast.
• Directions: Exit 75 from Pacific Highway. Citylinks- Elysium Road 2nd right

• Orders that exceed the weight of 3kg through Food purchases will be charged additional postage.
• Postage will be calculated based on the total food weight once you have reached over 3kg.
• Less than 3kg of food has no additional postage charge.
• You will be sent an additional PayPal invoice to your email address if purchasing through PayPal or we will email you the remaining balance owing if paying through another payment method.
• This email will be sent after we have received your order to confirm the extra postage amount.
• If you are only purchasing toys or accessories and no food items this extra fee does not apply.
• The weight is only based on the food weight in your order not toys or accessories weight.
• Postage does not normally exceed $30 unless bulk amounts of 10kg and over are purchased.
• We only charge normal Australia Post prices, which is per weight and distance.
• If ordering Bulk amounts of food or ordering cages and playgyms that exceeds the weight of 20kg, normal courier charges will apply. This postage charge will be calculated after we have received your order.

These are examples of postage charges for food purchases that exceed 3kg.

Basic Charges for 3kg to 20kg

• Flat rate of $7.70 for QLD plus a charge depending on distance from Brisbane will be either .40c to $1.00 etc per kilo
• For interstate out of QLD is a flat rate of $10 to $13, plus distance charged per kg will vary between .60c to $3.00
• The further distance away from QLD you are the more the charge is per kilo.
• To calculate postage charges yourself please see instructions below.
• If you are unsure on pricing and charges please contact us by phone or email.

• Click here to calculate your postage charges
• From postcode is 4213, then enter your postcode in the To section.
• Select My own box
• Move cursor for weight to the total amount of food weight you have purchased, weight of any toys or accessories does not have to be included.
• Include these approximate dimensions 31L x 23W x 18H, the correct dimensions of your food will be calculated by us once we receive your order.
• Click Continue. This will be a rough estimate of how much your postage will cost.
• The postage amount that your order costs additionally  will be charged after we receive your order, the PRC has not yet integrated this into the checkout section.
• Thank you for understanding

• Our products are delivered promptly.
• Delivery time to most areas is 3-5 working days.
• The PRC will send email notifications to you once your parcel has been received and shipped.
• Contact us if you have not received your email from the PRC within 48 hours of your purchase.
• Contact us if you have not received your parcel after 5 working days.
• The Parrot Rescue Centre takes care in sending its products, but will not be held responsible for anything lost or damaged in transit.
• Select Registered Post in our shipping options if you would like insurance and tracking of your parcel.

PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 168-bits (the highest level commercially available). Your credit card details are kept encrypted and highly secure and are not transmitted via email. Pay Pal is an industry leader in fraud prevention and risk management. Pay Pal has one of the lowest loss rates in the online retail industry. For more information on Paypal Security Click here.

Customers are offered a 14 day money back guarantee on all internet purchases from the PRC Shop. The 14-day period commences upon the submission of your order, and Parrot Rescue Centre must be notified by email or phone of your intention to return the product before the conclusion of this period. The customer will bear the cost of freight for the return, and goods must be received undamaged and in original condition before a refund will be issued. Items that have been used or un packaged will not be refunded.

If you have received products that are faulty or damaged we must be notified within 3 days of receiving the goods by email or phone. You will be asked to post the items back to us unused and once we receive the goods we will send a replacement. We cannot replace products that have been used.

You will receive an email from us confirming the postage of your order within 2 working days of you processing your order. Once your order has been posted it should not take any longer then 5 working days, may be longer over Christmas periods. If you have been waiting longer than that period please contact us by email or phone so we can do a search for your package.

If you have received your package and there are missing or incorrect items please contact us immediately by email or phone so that we can rectify the error.